How easy is it and what do I have to do?
Simple, either ring us or come into our office at 179 St Hill Street, with a copy of your current retailer’s invoice, (if you have one), complete an application form and we’ll take care of the rest for you.
Please remember we are a local company with a local office. You don’t have to deal with a big call centre in Auckland, Hamilton or Wellington. Simply call into our office at 179 St Hill Street and we will be happy to answer your questions, but please remember to bring a copy of your current electricity account with you.
How long will it take and why?
The process can take 1-8 weeks. The reason it can take this length of time is that in order to keep the cost of switching down, your existing retailer will transfer your supplies to us following the next meter reading after they receive the switch request from us. The length of time it takes to complete the switch is therefore dependent on when your meter was last read and when it is next due to be read so it can take anything from 1 week to 8 weeks to complete a change of retailers.
What if I am moving into a new house and don’t have a copy of the property’s electricity account?
That’s not a problem. We will arrange for one of our meter readers to go out to your new home and collect all the relevant details from the meter, including the current meter reading. We can then take care of arranging for the electricity supply at your new home to be switched to us straight away.