How long will it take until Energy Direct NZ is supplying my energy?
What do I do if I have a problem with my energy supply?
What other services can you provide me with?
How can I get in touch with you?
Who is Energy Direct NZ?
How easy is it to change energy suppliers?
Why do I need a copy of my existing electricity account?
How much does it cost to change energy suppliers?
How much will my energy cost and how long will you guarantee to keep this price?
What is my commitment to Energy Direct NZ?
Do I have to pay a deposit and how much would that be?
How do I pay for the energy that I use?
How long will it take until Energy Direct NZ is supplying my energy?
In order to keep the cost of customer transfers to a minimum, the transfer from one supplier to another normally takes place at the next scheduled meter reading. You will receive a final account from your existing supplier and a welcoming letter from us. The maximum time this should take is 8 weeks.
What do I do if I have a problem with my energy supply?
Exactly the same as you do now, only you contact Energy Direct NZ for gas and/or electricity supply problems on 0800 567 777. If you call outside our call centre hours of 8am to 9pm, Monday to Friday or 8am to 12pm Saturday, you will be transferred to our after hours service provider and they will help you with your problem.
What other services can you provide me with?
Energy Direct NZ prides itself on the personal services that we provide our customers. Our offices in Wanganui are open from 8am to 5pm, Monday to Friday. Our staff will be happy to help resolve any energy problems that you may have, face to face.
How can I get in touch with you?
Contact us by telephone on 06 349 0909 or 0800 567 777.
Alternatively, you can either write to us at:
Energy Direct NZ,
PO Box 32,
Wanganui 4540.
Or call into our offices at:
179 St Hill Street,
Wanganui.
Our email address is: enquiries@energydirectnz.co.nz.
Who is Energy Direct NZ?
Energy Direct NZ has been supplying gas, in one form or another, to customers in the Wanganui area for over 100 years. We have also been supplying electricity to our customers since April 2002. We are 100% owned by Wanganui District Council and operate out of offices at 179 St Hill Street, Wanganui.
How easy is it to change energy suppliers?
Very easy, you may however need to complete and return an application form to us. If you are accepted as one of our customers then your application form authorizes Energy Direct NZ to act on your behalf to arrange the transfer from your existing gas and/or electricity supplier. If you want to become an Energy Direct NZ customer you may also have to supply us with a copy of your last electricity account.
Why do I need a copy of my existing electricity account?
The customer transfer process within the electricity industry is fully automated. If we do not have an exact match of your name, address and Installation Control Point (ICP) number then our request to transfer your electricity supply will be rejected. The ICP number is the unique identifier that network companies give to each customer's gas and electricity supply.
How much does it cost to change energy suppliers?
There is no charge to change to Energy Direct NZ and there are no administration or transfer fees. You should however be aware that some companies may charge a final meter reading fee.
How much will my energy cost and how long will you guarantee to keep this price?
The price that we charge for energy is detailed in our published Pricing Schedule. These prices are usually fixed for a year at a time and we will only change these when our suppliers change their prices. Usually we would expect the network and metering operator(s) to review their charges no more than once a year.
Our contract for the supply of gas from our Wholesaler provides for an inflationary adjustment each year. This means that the price you pay for gas will probably change on 1 October each year.
We have a similar arrangement with our electricity supplier.
What is my commitment to Energy Direct NZ?
The only addition to your responsibilities as laid out in our Customer Supply Agreement is that you may be asked to commit to buying your gas and/or electricity from us for 1 year. Our responsibilities and commitments to you are also laid out in our Customer Supply Agreement.
Do I have to pay a deposit and how much would that be?
If you own your own home then you do not normally need to pay a deposit. If, however, you are renting your home then a deposit as described in our Service Fee Schedule is required.
If we require a deposit it usually represents the average account for a domestic customer. If you pay your accounts on or before the due date for 12 consecutive months then your deposit will be refunded to you.
Business customers may be asked to pay a deposit equivalent to the estimated highest monthly energy account for their business.
How do I pay for the energy that I use?
You can pay for the energy that you use in a number of ways:
All our payment methods are detailed in our guide "Paying Your Energy Bill" available from our offices on request.